colleagues who often do not deal specifically with consumer law ask me advice on procedure in cases concerning telecommunications. Quetst'oggi I found a useful link that summarizes the consumer's rights and recourse against the operators in terms of TLC http://www.agcom.it/guidatel/default.asp?content=diritti in the field of fixed telephony .
The link above fact leads to a useful "Guide fixed telephony services "provided by the Telecommunications Regulatory Authority and also complete any legislative basis. The text is written in an easy and smooth and therefore lends itself to being easily usable by the consumer without legal experience. Moreover, by the same page you can quickly access other useful guides on the rights, power and telecommunications. An excellent service, I invite everyone to see.
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